Technical Support

Last Updated: March 10, 2026

Welcome to Rayen Support

Thank you for choosing Rayen, your creative companion for digital art and collaborative expression. We are committed to providing you with the best possible experience and are here to help you with any technical issues, questions, or concerns you may encounter while using our application.

This support document provides comprehensive information about app functionality, troubleshooting common issues, understanding app permissions, and how to contact our support team for additional assistance.

Contact Information

Application Name: Rayen

Support Email: teaart@ryenbook.com

Response Time: We aim to respond to all inquiries within 24-48 hours during business days

When contacting support, please include your device model, iOS version, app version, and a detailed description of the issue you're experiencing. Screenshots or screen recordings can be extremely helpful in diagnosing problems quickly.

About Rayen

Rayen is a creative platform designed for artists and art enthusiasts to create, share, and collaborate on digital artwork. Our application combines powerful drawing tools with social features, enabling users to express their creativity, participate in art challenges, join collaborative projects, and connect with a vibrant community of fellow artists.

Whether you're a professional artist or just beginning your creative journey, Rayen provides an intuitive interface and comprehensive toolset to bring your artistic visions to life. The app is designed exclusively for users aged 18 and above, ensuring a mature and respectful creative environment.

System Requirements

Minimum Requirements:

iOS 13.0 or later
iPhone 6s or newer models
iPad (5th generation) or newer
At least 200 MB of available storage space
Active internet connection for full functionality

Recommended:

iOS 15.0 or later for optimal performance
iPhone 8 or newer for enhanced graphics rendering
At least 500 MB of available storage for artwork caching
Wi-Fi connection for uploading and downloading high-resolution content

App Permissions Explained

Rayen requires certain permissions to provide its full range of features. Understanding these permissions helps you make informed decisions about your privacy and app functionality. All permissions are requested only when needed and can be managed through your device settings at any time.

📷 Camera Access

Why we need it: Camera access allows you to capture photos directly within the app to use as references for your artwork, create photo-based art projects, or participate in photography challenges.

How we use it: When you choose to take a photo using the in-app camera feature, the image is processed locally on your device and only uploaded to our servers if you explicitly choose to save or share it.

Privacy note: We never access your camera without your explicit action. The camera is only activated when you tap the camera button within the app.

🖼️ Photo Library Access

Why we need it: Photo library access enables you to import existing images from your device to use in your artwork, set profile pictures, or share completed projects to your device's photo gallery.

How we use it: You have full control over which photos you share with Rayen. The app only accesses images you specifically select through the photo picker interface. We can also save your completed artwork back to your photo library when you choose the save option.

Privacy note: We do not scan or access your entire photo library. Only images you explicitly select are accessible to the app, and we never upload photos without your permission.

🎤 Microphone Access

Why we need it: Microphone access allows you to record voice comments, audio notes for your artwork, or participate in audio-based community features.

How we use it: Audio recording is only active when you explicitly start a recording session by tapping the microphone button. Recordings are stored locally until you choose to attach them to comments or posts.

Privacy note: We never record audio in the background. The microphone is only active during intentional recording sessions initiated by you, and you can review all recordings before sharing them.

🌐 Network/Internet Access

Why we need it: Internet connectivity is essential for syncing your artwork across devices, accessing community features, downloading content updates, and enabling real-time collaboration with other artists.

How we use it: Network access allows the app to communicate with our servers to save your work to the cloud, load artwork from other users, send and receive messages, and keep your app updated with the latest features and security patches.

Data usage note: We recommend using Wi-Fi when uploading or downloading high-resolution artwork to avoid excessive mobile data usage. You can enable a "Wi-Fi only" mode in the app settings to prevent data usage on cellular networks.

Managing Permissions

You can review and modify app permissions at any time through your device settings:

Open the Settings app on your iOS device
Scroll down and tap on "Rayen"
You'll see a list of all permissions with toggle switches
Enable or disable permissions as desired

Please note that disabling certain permissions may limit app functionality. For example, disabling camera access will prevent you from taking photos within the app, though you can still import existing images from your photo library.

Common Issues and Solutions

App Crashes or Freezes

Solution:

Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the Rayen app away
Restart your device to clear temporary memory
Ensure you have the latest version of Rayen installed from the App Store
Check that your iOS is updated to the latest version
If the problem persists, try uninstalling and reinstalling the app (note: this may delete local data not synced to the cloud)

Cannot Upload or Save Artwork

Solution:

Verify you have a stable internet connection
Check that you have sufficient storage space on your device (Settings > General > iPhone Storage)
Ensure the app has permission to access your photo library if saving locally
Try reducing the image quality or resolution if uploading large files
Log out and log back into your account to refresh your session

Login or Account Issues

Solution:

Verify you're entering the correct email address and password
Use the "Forgot Password" feature to reset your password if needed
Check your email spam folder for verification or password reset emails
Ensure your device's date and time settings are set to automatic
Clear the app cache by logging out, force closing the app, and logging back in

Drawing Tools Not Responding

Solution:

Check if you've accidentally enabled a lock or freeze layer feature
Ensure you're not at the maximum number of undo steps
Try switching to a different brush or tool and then back
Close and reopen the canvas or artwork
Restart the app if the issue continues

Slow Performance or Lag

Solution:

Close other apps running in the background to free up memory
Reduce canvas size or resolution for complex artworks
Merge layers when possible to reduce processing overhead
Clear app cache through the settings menu
Ensure your device isn't in Low Power Mode, which can limit performance
Consider upgrading to a newer device if you're using an older model

Notification Issues

Solution:

Go to Settings > Notifications > Rayen and ensure notifications are enabled
Check that "Allow Notifications" is turned on
Verify notification preferences within the Rayen app settings
Ensure Do Not Disturb mode isn't blocking notifications
Try logging out and back in to refresh notification registration

Feature Requests and Feedback

We value your input and continuously work to improve Rayen based on user feedback. If you have suggestions for new features, improvements to existing functionality, or general feedback about your experience, please don't hesitate to reach out to us at teaart@ryenbook.com.

When submitting feature requests, please provide as much detail as possible about what you'd like to see and how it would enhance your creative workflow. We review all suggestions and prioritize features based on user demand and technical feasibility.

Reporting Bugs

If you encounter a bug or technical issue, please report it to our support team with the following information:

Your device model (e.g., iPhone 12, iPad Pro)
iOS version (found in Settings > General > About)
Rayen app version (found in app settings)
Detailed description of the issue
Steps to reproduce the problem
Screenshots or screen recordings if applicable
Any error messages you received

The more information you provide, the faster we can identify and resolve the issue.

💡 Pro Tips for Best Experience

Regularly save your work to the cloud to prevent data loss
Use Wi-Fi for uploading large artwork files to save mobile data
Keep your app updated to access the latest features and security improvements
Explore the tutorial section within the app to learn advanced techniques
Join the community forums to connect with other artists and share tips
Enable automatic backups in settings to protect your creative work
Customize your workspace layout for optimal comfort and efficiency

Data and Privacy

Your privacy and data security are our top priorities. Rayen employs industry-standard encryption and security measures to protect your personal information and creative work. We never share your data with third parties without your explicit consent, and you maintain full ownership of all artwork you create within the app.

For detailed information about how we collect, use, and protect your data, please review our Privacy Policy. You can access your data, request corrections, or delete your account at any time through the app settings or by contacting our support team.

Community Guidelines

Rayen is committed to maintaining a positive, respectful, and inclusive community. All users are expected to follow our Community Guidelines, which prohibit harassment, hate speech, explicit content, and other inappropriate behavior. If you encounter content or behavior that violates our guidelines, please use the in-app reporting feature or contact us directly.

We take all reports seriously and will investigate promptly. Violations may result in content removal, account suspension, or permanent ban depending on the severity of the offense.

Accessibility

We strive to make Rayen accessible to all users. The app supports iOS accessibility features including VoiceOver, Dynamic Type, and high contrast modes. If you encounter accessibility barriers or have suggestions for improvements, please contact our support team. We are committed to continuously enhancing accessibility in accordance with WCAG guidelines.

Updates and Maintenance

We regularly release updates to improve performance, add new features, and fix bugs. Updates are distributed through the App Store and can be installed automatically if you have automatic updates enabled. We recommend keeping your app updated to ensure the best experience and access to the latest security patches.

Occasionally, we may perform scheduled maintenance that could temporarily affect app availability. We will notify users in advance of any planned maintenance through in-app notifications and our social media channels.

Still Need Help?

If you haven't found the answer to your question in this support document, our dedicated support team is here to help. Please contact us at:

Email: teaart@ryenbook.com

When contacting support, please include:

Your account email address (if applicable)
Device and iOS version information
Detailed description of your issue or question
Any relevant screenshots or error messages

We typically respond within 24-48 hours during business days. For urgent issues affecting account security or data loss, please mark your email as "URGENT" in the subject line.

Thank You

Thank you for being part of the Rayen community. Your creativity and passion inspire us to continuously improve and expand our platform. We're excited to see what you create and look forward to supporting your artistic journey.

Happy creating!

The Rayen Team